Staffing
Solutions
Let's not forget the employer
With
so much electronic, printed and broadcast information aimed at helping
job-seekers develop a career, write a polished resume, and provide
the flawless answer to any interview question, I thought it was about
time to balance the scales and give a helping hand to the employers.
I will start by reminding employers that they are responsible for
half of any employment process and by including a few important components
in their recruitment system they can help insure that quality employees
are always hired.
Inform
Companies must remember that other companies compete not only for
clients, but for good staff as well. To insure the attention of high
quality jobseekers companies must be active. Top candidates are like
smart-shoppers, they spend a lot of time learning about their options
and often make choices based on quality and professionalism. Because
of this, presenting the best image of your company to candidates can
really go a long way in interesting of the right candidates.
Sell the Company: Utilize your website to its full advantage
by including an "employment" page that highlights the positives
of working in your company. Most jobseekers today use the web to research
prospective employers before making their application decisions.
Create a Brief: During interviews provide candidates with a
package that includes important information about your company and
day-to-day practices. Include copies of brochures or advertising that
may help a candidate better understand the sorts of products and services
they will be involved with.
Encourage Loyalty: Be honest and it will not only motivate
and inspire the people you hire, but it will make interviewees more
likely to be honest with you about their true work place desires.
This can help eliminate new hires that don't make it passed probation
and leaves you with energetic long term commitments.
Search
Employers always have the right to choose who they hire, but this
power of choice only becomes valuable when there are a reasonable
number of quality candidates to choose from.
Beyond Introductions: Many employers rely only on referrals
as their main source of candidates as it is a cheap and personable
option. Unfortunately, as in many things, in recruiting you pay for
what you get. By investing a small outlay in job advertisements, or
using the resume databases a search firm may provide you can greatly
expand your options.
Get the Best Candidates: Often the best candidates are not
jobseekers, but are satisfied employees. These workers may currently
be working in the same or a related field, have relevant up-to-date
knowledge and market contacts. They can add dimensions to your company
far beyond the salary they command and in very workable timeframes.
By maintaining a list of the players in your industry, or by employing
a recruiting firm to track them down, can insure you have a good pool
of people to choose from.
Test
In a role play situation you force a candidate, who is already nervous,
to think on their feet. It will give them an opportunity to show their
wit; it will give you a chance to see them under pressure.
Give a Hypothetical Situation: It should be related to the
position at hand, and encourage freedom and imagination, but the structure
should be tightly regulated by you to insure that each candidate is
given the same information and therefore the same chance. An example
is a difficult problem with an "either/or" solution which
you follow up by asking why they would make that choice. The aim is
to uncover the candidate's depth of understanding of that work role.
Emphasize the Process: Make the candidate walk you step by
step through a process that may have to do if employed. You may ask
or give specifics at anytime. Note the things the candidate leaves
out of the process. Aspects that a candidate doesn't know, has forgotten
or feels are unimportant can tell a lot about their competency level.
Notice how quickly (or problem free) they come to a resolution. This
can indicate how confident and positive the candidate is, but can
also be a measure of inexperience.
Check
We have all heard various horror stories about a former member of
a staff blatantly cheating the company or leaving two days after starting
work. One way or another all companies suffer from staff misconduct
at some level. In most cases this behavior is due to poor job fit
or a personal trait that has surfaced during the candidate's work
history.
Red Flag the Negative Tones: If there are any negative comments
made about a previous boss or a company, you should be on your guard.
Don't dismiss the need to enquire further. Negative observations made
by candidates are great clues as to how well they will fit with your
company, and may identify potential risk areas. However, many candidates
will mask their negative opinions of previous employers by putting
on an "interview face" by memorizing standard answers to
typical interview questions. To combat this, ask for the weaknesses
of a previous boss, or improvements that they would have made to their
previous company. The more understanding you have of candidates' negative
ideas means the more chance of hiring a candidate that will have positive
experiences in your company.
Ask for Someone that they Don't Offer: The references that
candidates offer up are all people that they have a good relationship
with, whether it is a previous boss or not. It will be hard for these
people to be completely objective. It is much more valuable to pick
a company from the resume (a short working period perhaps) and inquire
in depth about their work history. Find both their direct manager
and their subordinates. Encourage referees to think of weaknesses
by asking for correctable behaviors.
A
good rule of thumb when recruiting is a little up-front work can go
a long way. By spending a small amount of time and being prepared
to outlay for some costs in the beginning, you can insure that in
the longer term your company's human capital will provide great returns
on your investment.